At Eternal Coffee, we are committed to providing you with fresh, high-quality specialty coffee delivered in a timely manner. Below is an outline of our shipping policy to ensure you know what to expect when placing your order.
Order Processing & Roasting Times
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Orders placed by Tuesday: All orders received by 11:59 PM (NZST) on Tuesday will be freshly roasted on Thursday of the same week.
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Orders placed after Tuesday: Orders placed on Wednesday or later will be roasted the following week, with dispatch scheduled for the Monday after roasting.
Dispatch Times
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Once roasted, all orders will be dispatched on Monday of the following week.
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Please note that we do not ship on weekends or public holidays. Orders placed over the weekend or on a holiday will be processed the next business day.
Shipping Methods & Delivery Times
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We offer standard shipping options. Delivery times vary based on the shipping method chosen and your location.
Shipping Rates
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Shipping rates are calculated based on your delivery address and the shipping method selected at checkout. You’ll be able to review shipping costs before completing your purchase.
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Free shipping on orders over $50. Use code: SHIPPOUROVER50
Packaging
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All orders are carefully packaged to ensure your coffee arrives in perfect condition. Our packaging keeps your coffee fresh and protected during transit.
International Shipping
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Currently, we offer shipping within New Zealand only. We are working to expand our reach to other locations, so stay tuned for future updates!
Order Changes & Cancellations
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If you need to make changes to your order, please contact us as soon as possible. Once your order has been processed, it may not be possible to make changes.
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We cannot cancel orders once they have been roasted, but if your order has not yet been processed, we will do our best to accommodate your request.
Tracking Your Order
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You will receive a shipping confirmation email with tracking details once your order has been dispatched. You can use this to track your package until it arrives at your doorstep.
Contact Us
If you have any questions about your order or shipping policy, feel free to reach out to us on Instagram or via email at eternalcoffeenz@gmail.com. We’re here to help!